Service Policy

Refund Policy

All Services offered by The Virtual Link are pre-paid, or are on a pre-paid subscription basis which are non-refundable. Based on the purchased services, The Virtual Link is required to add such services to softwares immediately after the purchase. The setup process is initiated immediately after the purchase. The monthly maintenance services are initiated by the monthly recurring subscription. All sales are final. No refunds or credits are applicable as software fees and labor costs are incurred by The Virtual Link once the payment has been processed for both the initial purchase fees and the monthly recurring subscription fees.

Cancellation Policy

All Services offered by The Virtual Link are pre-paid, or are on a pre-paid subscription basis which are non-refundable. In order to protect clients from unintentional service interruption, cancellation requests must be made through the The Virtual Link platform, you may click the billing tab and then in the subscriptions section you will have the option to cancel a subscription. You may request more information in regards to cancelling a services with The Virtual Link by providing an email to cancel@thevirtuallink.com. The notice must be received by The Virtual Link prior to your payment processing for your next bill date. You may be obligated to pay additional fees related to the cancellation. Cancellation requests made after either the initial purchase charge or the monthly recurring subscription charge will only stop all the following monthly recurring subscription fees from being charged. The Virtual Link does not refund partial month payments. Upon finalization of a cancellation request regarding a service/subscription: No future payments will be processed, all work will cease to continue, all data corresponding to the service will be discarded, and access to the platform for that subscription will not be available for your client.

Chargebacks: We work to resolve any disagreements with our clients mutually. In the event a chargeback is initiated with our merchant, we will assess your account with a $50.00 fee, per chargeback, regardless of the outcome. In addition, any outstanding balances accumulated as a result of the chargeback(s) will have to be paid before we reactivate the subscription, render any service, or share any files. Following a chargeback that was not resolved, the client will be banned from using the The Virtual Link platform and all related The Virtual Link services.

Disputes: In the event a dispute is initiated, we will assess your account with a $50.00 fee, per dispute, regardless of the outcome. Any disputes related in any way to the service/subscription may lead to legal proceedings. You agree to submit to the jurisdiction regarding any legal proceedings which will be governed in the State of Texas. You agree not to initiate any legal proceeding against The Virtual Link in any other state. Following a dispute, the client will be banned from using the The Virtual Link platform and all related The Virtual Link services.

Paused Service(s)

In the event a request is received by The Virtual Link to Pause a subscription, the notice must be received by The Virtual Link at least seven days prior to your next bill date. Upon approval of the Pause request all work will be ceased, any upcoming payments will be paused for up to 30 days, and all data related to the service will remain in our system for the time period mentioned. Once the 30 days has passed, and The Virtual Link has not yet received a notice to continue the service, with or without notice to the agency, The Virtual Link will treat the situation as a cancellation. Any work related to the service will be stopped immediately. Any data related to the service in question will be discarded. Any unpaid balances will be due immediately. In the event a request is received by The Virtual Link to Pause a subscription after the pre-paid payment has processed, no refund or credit will be assessed.

Facebook/Instagram Ad Campaigns: Pausing an entire campaign, pausing ads, or shutting down a campaign for a brief period does not account for the payments related to your subscription fees to The Virtual Link to be paused. If the credit card on file in the Facebook/Instagram platform used to pay for the ad spend is declined and as a result the ads are not running, this also does not account for the payments related to your subscription fees to The Virtual Link to be paused. The Virtual Link will collect subscription fees for the Facebook/Instagram Ads service regardless to the status of the ads/campaign as software fees and labor costs are incurred by The Virtual Link for such campaigns. To pause/stop the subscription fees related to a campaign from The Virtual Link, you must contact The Virtual Link at least seven days prior to your next bill date as mentioned above. If a payment has not processed due to any reason for an active campaign, The Virtual Link has the right to shut down/dismantle your campaign and discard any related data immediately.

Google/Bing Ad Campaigns: Pausing an entire campaign, pausing ads, or shutting down a campaign for a brief period does not account for the payments related to your subscription fees to The Virtual Link to be paused. If the credit card on file in the Google/Bing platform used to pay for the ad spend is declined and as a result the ads are not running, this also does not account for the payments related to your subscription fees to The Virtual Link to be paused. The Virtual Link will collect subscription fees for the Google/Bing Ads service regardless to the status of the ads/campaign as software fees and labor costs are incurred by The Virtual Link for such campaigns. To pause/stop the subscription fees related to a campaign from The Virtual Link, you must contact The Virtual Link at least seven days prior to your next bill date as mentioned above. If a payment has not processed due to any reason for an active campaign, The Virtual Link has the right to shut down/dismantle your campaign and discard any related data immediately.

Bill Date Adjustment

Bill dates are when your initial payment is processed, the same date will be used moving forward on a month to month basis. The Virtual Link integrates directly to multiple softwares and directly to our fulfillment centers, due to the strict scheduling to operate on global level, bill dates can not be moved.

Declined Payments

Declined payments for an active subscriptions may result in service interruption. If for any reason, a payment for an active subscription is declined, you must contact The Virtual Link immediately to resolve the delinquent payment. The Virtual Link may contact you to resolve the issue, but the responsibility to resolve the issue resides on the account owner. You may update your payment information through the The Virtual Link platform in the billing tab. If the issue can not be resolved immediately, a grace period of up to 5 business days will be granted in which services will continue, and all corresponding data will remain in our system. During the grace period, if you do not communicate with The Virtual Link in regards to satisfying the balance, or if you are unreachable, The Virtual Link may attempt to process the payment with the credit card that was previously authorized on the account. Once the grace period is over, and no communication was made, or if you were unreachable, The Virtual Link will treat the subscription as a cancellation. To prevent service interruption, loss of data, and reactivation to a previously active subscription, be sure to communicate with The Virtual Link prior to the declined payment or directly after.

Late Payments

Any late payments received by The Virtual Link for an active subscription may be subject to a $20 late fee. If you are aware a payment will not process on its scheduled Bill Date, please contact The Virtual Link to make an arrangement to not accrue additional fees.